Privacy Policy

1. Introduction

Expera Adventures ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Passport details and nationality
• Travel preferences and special requirements
• Payment information
• Emergency contact details

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.

3. How We Use Your Information

We use your information to:

• Process and manage your safari bookings
• Communicate with you about your trip
• Provide customer support
• Send promotional materials (with your consent)
• Improve our services and website
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Service providers (hotels, lodges, transport companies)
• Payment processors
• Government authorities (visa requirements, park registrations)
• Insurance providers (when required for claims)

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent at any time

7. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at [email protected].