Frequently Asked Questions

We accept multiple payment methods for your convenience:

• Bank Transfer: Direct transfer to our company account
• Credit/Debit Cards: Visa, MasterCard (3% processing fee applies)
• Mobile Money: M-Pesa for local payments
• PayPal: For international clients

Bank transfer is preferred as it has no additional fees.

A deposit of 30% of the total safari cost is required to confirm your booking. The remaining balance is due 30 days before your arrival date.

For bookings made within 30 days of travel, full payment is required at the time of booking.

We also offer flexible payment plans ("Lipa Polepole") for advance bookings.

Absolutely! We specialize in tailor-made safaris. Every aspect of your trip can be customized:

• Duration and destinations
• Accommodation preferences (budget to luxury)
• Special interests (photography, birdwatching, cultural experiences)
• Private or group safari options

Just let us know your preferences and we'll design the perfect itinerary for you.

Clothing:

• Neutral colored clothing (khaki, olive, brown, beige)
• Lightweight, breathable fabrics
• Long sleeves and pants for evening (protection from insects)
• Warm layer for early morning game drives
• Comfortable walking shoes
• Sun hat and sunglasses

Essentials:

• Camera with zoom lens
• Binoculars
• Sunscreen (SPF 30+)
• Insect repellent
• Personal medications
• Power bank for devices

Most nationalities require a visa to visit East Africa. Options include:

• Single Entry Visa: Valid for one country
• East Africa Tourist Visa: Allows travel between Kenya, Uganda, and Rwanda (recommended for multi-country safaris)

Visas can be obtained online (e-visa) before travel or on arrival at the airport. We recommend applying for an e-visa in advance to avoid delays.

We'll provide detailed visa guidance based on your nationality and itinerary.

East Africa offers great wildlife viewing year-round, but the best time depends on what you want to see:

• June - October: Dry season, excellent game viewing, Great Migration in Masai Mara (July-October)
• January - February: Dry season, good weather, calving season in Serengeti
• March - May: Long rains, lower prices, lush landscapes, fewer tourists
• November - December: Short rains, migratory birds arrive

For gorilla trekking, June-September and December-February are ideal.

We use custom-designed 4x4 safari vehicles specifically built for game viewing:

• Pop-up roofs for excellent 360° viewing
• Large windows for photography
• Maximum 6 passengers per vehicle (guaranteed window seats)
• Charging ports for devices
• Cooler box with complimentary water
• Two-way radio communication

Our vehicles are regularly maintained and equipped with first aid kits.

While we can never guarantee specific wildlife sightings (they're wild animals!), East Africa is one of the best places in the world to see the Big Five:

• Lion: Very common in all major parks
• Elephant: Abundant throughout East Africa
• Buffalo: Large herds commonly seen
• Leopard: Elusive but frequently spotted
• Rhino: Best seen in conservancies and protected areas

Our experienced guides know the best spots and times for wildlife viewing, significantly increasing your chances of incredible sightings.

Required:

• Yellow Fever vaccination (if coming from/through an endemic country)

Recommended:

• Typhoid
• Hepatitis A & B
• Malaria prophylaxis (essential)
• Tetanus

Consult your travel doctor at least 6 weeks before travel for personalized advice.

Safari travel is generally very safe when you follow guidelines. Our safety measures include:

• Experienced, trained guides
• Well-maintained vehicles with communication equipment
• Comprehensive safety briefings
• Strict adherence to park rules
• 24/7 emergency support

We recommend comprehensive travel insurance that covers medical evacuation.

Our standard cancellation policy:

• 60+ days before: Full refund minus $100 admin fee
• 30-59 days before: 50% refund
• 15-29 days before: 25% refund
• Less than 15 days: No refund

We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation.

Yes, we understand plans can change. Date changes are subject to:

• Availability at accommodations
• Any price differences between dates (high/low season)
• Admin fee of $50 per change

Changes must be requested in writing at least 30 days before your original travel date.